& EXCHANGE POLICY
NIGWAH is keen on providing the best shopping experience for
its customers. Therefore, customers are entitled to the following:
In case of defective items only (i.e. any piece with factory defect)
within 3 days from the date of purchase or receipt of order, provided that:
conditions stated in (paragraph 2a) are checked first.
items are not used and returned in their original conditions at the time
of purchase with price stickers, invoices and original packaging.
In the following cases:
with manufacturing defect:
of defect items;
repair is not possible, defect item(s) will be exchanged with new piece of
the same model.
- If the
model is out of stock and defect item cannot be repaired, defect item can
be exchanged with another model of equal price or higher provided customer
pays the difference.
of wrong/different items (in terms of design or color)
Exchange, if applicable, is valid within 3 days of purchase
or receipt of order, provided that:
with exchange conditions stated above (in paragraph 2) exists.
items are not used and in their original conditions with price tags and
purchase receipt or guarantee card.
items can only be exchanged without refund if they comply with the provisions
stated above in (paragraph 2) within two
from date of purchase or receipt of order.
NIGWAH team is
determined to provide the best services and maintain the safety of our
customers. Therefore, given the sensitive nature of NIGWAH products, it should
be noted that that refund and exchange are NOT allowed
in the following cases:
Items as a result of consumption (other than cases covered by guarantee
item without the original packaging and purchase receipt or guarantee card.
with manufacturing defects returned after more than 3 days (two days in
case of discounted items).
there is any difference or ambiguity in meaning between the Arabic and
English texts, the Arabic version shall prevail. The provisions of this
document shall not conflict with the provisions stated on the invoice or
documents provided with any order and are considered complementary.
Thank you for choosing NIGWAH and we welcome your
and recommendations via the followings: